Terms and Conditions

PMP/CAPM Certification Prep Online Courses:

  • Bulk/Corporate Discounts are available. For details, please email us at support@theanalystcoach.net.
  • Course Extensions cost $40/week or $140/month. So, if you think you may need more time for study, it is recommended you choose the longer duration course when you sign up initially.
  • Course Cancellation costs $50 after initial enrollment (if course is cancelled within 2 days of access provided by The Analyst Coach, LLC). Also, no course cancellation request is accepted 2 days after the course access is provided by The Analyst Coach, LLC.
  • Course upgrade and Course change requests: Any changes to the course, including upgrading the course, should be requested within 3 days of making the initial payment. However, no money can be refunded after initial payment is made.
  • If you enroll in the course and pass the PMP/CAPM Exam, your name will be added to the success list of PMP/CAPM students using The Analyst Coach, LLC.
  • Information about your enrollment may be provided to co-workers in your company who ask for a reference for our course.
  • The Analyst Coach will not distribute your personal information to any third party marketing database or disclose personal details to anyone EXCEPT on a case-by-case basis after proper verification of the person requesting the information or in case of legal requirements. Your personal information could be used for informing you of other courses being provided by The Analyst Coach, LLC.

Scrum Certification Prep Online Course and Proctored Exams:

  • Course Cancellation costs $50 after initial enrollment (if course is cancelled within 2 days of access provided by The Analyst Coach, LLC). Also, no course cancellation request is accepted 2 days after the course access is provided by The Analyst Coach, LLC.
  • If you enroll in the course and pass a scrum certification exam, your name will be added to the success list of PMP/CAPM students using The Analyst Coach, LLC.
  • Information about your enrollment may be provided to co-workers in your company who ask for a reference for our course.
  • The Analyst Coach will not distribute your personal information to any third party marketing database or disclose personal details to anyone EXCEPT on a case-by-case basis after proper verification of the person requesting the information or in case of legal requirements. Your personal information could be used for informing you of other courses being provided by The Analyst Coach, LLC.

Return/Refund/Access Policy for all other online self-study courses offered by The Analyst Coach

  • Course Cancellation costs $0 (you receive a full refund) after initial enrollment (if course is cancelled within 2 days of access provided by The Analyst Coach, LLC). No course cancellation request is accepted 2 days after the course access is provided by The Analyst Coach, LLC.
  • Course upgrade and Course change requests: Any changes to the course, including upgrading the course, should be requested within 3 days of making the initial payment. However, no money can be refunded after initial payment is made.
  • A refund will not be given for any online training courses once any of the exams have been taken (even if you take the exam within the first 2 days of course access). You must request the refund within 2 days of the date you received access and it must be before you have completed any exams.
  • Refunds will not be granted once course certificates have been issued.
  • For coaching services included with your online training program purchase, sessions must be used within 6 months of purchase.
  • Access to recording will be available for 6 months from the time of purchase
  • All documentation can be downloaded and permanently saved at any time during the 6 month access period

Live Webinar Training Series

If you purchase a live online training series (a series of classes held via webinar or phone) you may request a refund up to 24 hours after the completion of the first training. After that time it will be assumed that you are continuing with the training and no refunds will be given.

  • Access to recording will be available for 6 months from the time of purchase
  • All documentation can be downloaded and permanently saved at any time during the 6 month access period

One-Time Webinars

There is no refund given for the purchase of live one-time webinars or webinar recordings purchased from the Workshops Store.

  • Access to recording will be available for 6 months from the time of purchase
  • All documentation can be downloaded and permanently saved at any time during the 6 month access period

eBook Purchases

There is no refund given for the purchase of any eBooks.

Coaching Cancellation Policy

For coaching services, you may cancel at any time after your initial agreement has been fulfilled and you will no longer be billed for or have access to coaching services. You will not receive a refund for any charges already made for coaching services and will be obligated to complete payment for the initial agreed upon coaching period.

Any coaching sessions not used within 6 months of purchase will be forfeited.

For coaching services included with your online training program purchase, sessions must be used within 6 months of purchase.

Live Events

For live in-person training events, if you cancel more than 60 days before the event, you will receive a full refund. If you cancel 60 days or less from the start date of the event, you will receive a credit to use on a future training event. From the start date of the event, no refunds or future training exchanges will be made.

Shipping and Delivery

At this time materials are downloadable and/or accessed via the web, no shipping is involved.

Sales Tax

Sales tax will be charged for residents/billing addresses of North Carolina for non-digital products.

Business Hours

9am-5pm ET Monday - Friday

You can email us at any time with questions regarding the products and we will respond within 24 hours during normal business hours (M-F 9:00am - 5:00pm ET).

You can also call our office at 1-866-968-6657 x101 or mail us at:

PO Box 1862

Matthews, North Carolina 28106

Copyright Notice

All content appearing on this Web site is the property of:

The Analyst Coach, LLC

Copyright © 2014-2016 The Analyst Coach, LLC. All rights reserved. As a user, you are authorized only to view, copy, and print documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2014-2016 The Analyst Coach, LLC. All rights reserved.

Trademarks

All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by The Analyst Coach. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of The Analyst Coach or any third party, except as expressly granted herein.

Terms of Use

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. The Analyst Coach and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if The Analyst Coach believes that customer conduct violates applicable law or is harmful to the interests of The Analyst Coach and its subsidiaries.

Privacy Policy

The Analyst Coach use of personal information that you may submit to The Analyst Coach through this Web site is governed by the The Analyst Coach Privacy Policy. We will never trade, sell, or share your information with another organization.

Warranties

The information and content on this server is provided “as is” with no warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

The references and descriptions of products or services within the Web site materials are provided “as is” without any warranty of any kind, either express or implied. The Analyst Coach is not liable for any damages, including any consequential damages, of any kind that may result to the user from the use of the materials on this Web site or of any of the products or services described herein.

The descriptions of, and references to, products, services and companies on this Web site are the sole responsibility of the companies providing the information (“advertisers”), and not The Analyst Coach.

Limitation of Liability

In case of any disputes or perceived failure to provide service as agreed, The Analyst Coach, LLC will only be liable for the amount paid by the student towards the course enrollment fee. The Analyst Coach, LLC will not be liable for lost wages and any other incidental costs that a student may have incurred. The total value of reimbursement provided to a student by The AnalystCoach, LLC will not, under any circumstances, exceed the amount that the student has paid for the course.

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