Posted by tac_admin, September 17, 2014

The Forgotten BA Skillset: Assertiveness

<alt'"Managers standing around a BA while she is typing on a laptop"/>Is it assertiveness or candor that a business analyst needs to create a transformative solution?

When it comes to bad processes and faulty systems, there’s a deep need for brutal honesty when a clinker throws your clients off the success track.

One of your most important business analyst skills is not only offering  comprehensive solutions, but you must also be honest about what needs to be done to solve the problem.

But, it’s sometimes difficult to step out of your shell. “Brutal” honesty is a must-have BA skill. When you’re truly honest about what needs to happen, that’s when you will gain the respect you deserve as a business analyst.

But how do you put this into practice when you’re on the job?

Be honest about WHY something isn’t working.

The WHY factor is vastly important. If you walk in to a meeting, and you tell the stakeholders that something holds back their success, you won’t get much of a response.

That’s because your stakeholder may be attached to a certain process; it may have been in place for many years. So don’t just tell a stakeholder that their “baby” is malfunctioning. Get into the nitty-gritty of WHY it isn’t working. Use real-world scenarios that reveal how a process does damage.

For a transformative solution, leave no stone unturned.

When you offer a solution, it won’t amount to much unless you pay attention to every detail. When you are thorough, you are honest. Get deep into your solution proposal, and put in comprehensive details in your proposal.

It will be helpful in the beginning stages of the job. Get the detailed requirements you need to identify what’s wrong. Effective requirements elicitation will set the foundation for an honest response.

Learn that assertiveness, honesty, and candor are important skills.

Many of my colleagues are quiet and humble, and I know we all have something valuable to offer our stakeholders. But when we don’t present ourselves confidently, we can’t be as honest as we need to be.

You have to learn these skills actively, and understand why they matter. When you do, you’ll become vastly more effective in your job. So if you’re looking to reach that senior-level, and you want to increase your income in a substantial way…

Be Prepared for Everything!


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