According to BABOK®, business analysis communications record and organize the activities to provide a basis for setting expectations for business analysis work, meetings, walk-throughs, and other communications.
When you plan business analysis communications, you must consider to whom, where, when, and how the information will be conveyed. This planning process includes determining how best to receive, distribute, and update information from team leaders and stakeholders. All information should be presented in a way that best reaches the target audience, with clarity, accuracy, and detail.
Per BABOK®, determining which type of communication to use
Oral communication skills verbally express information and ideas efficiently and quickly, and the conveyed information includes non-verbal cues and use of body language. When you make yourself understood and can understand others through active listening, you’ll know that any statements made in the process of business analysis will be interpreted correctly and understood by the target audience.
Tone can influence the listener in either a negative or a positive way. The business analyst must understand tone and how it can affect the conversation. Oral communication is most effective when the information being communicated will be used in the short term.
Teaching skills allow business analysts to communicate issues and requirements and know that the information has been understood and retained. Teaching requires an understanding of how people learn, and it also requires the ability to use this understanding to facilitate the learning experience.
A business analyst must be aware of different learning styles, including:
- Visual learners, who learn through reading and visual aids.
- Auditory learners, who learn through listening and oral communication.
- Kinesthetic learners, who learn best by doing.
Once the business analyst understands the different learning styles, he or she can tailor the message to the people.
Written communication skills involve the use of agreed-upon symbols, such as our English language, to communicate. It includes the ability to write clearly and effectively for various contexts and audiences. Written communication is required when information will be used at a time or place that is remote from the time and place it was created, or when a record needs to be kept of meetings and other communications.
Written communications are capable of recording a great deal of information, but it is frequently challenging to ensure that the written text is correctly understood.
Which mode of communication do you use, and why?