On day one of a business analysis project, your most important weapon is knowledge—not only with respect to business analyst skillsets, but it’s also crucial to walk in with an understanding of your client’s organization.
When you start—and many times before you start—a project, it’s paramount to have a working knowledge about your client’s mission, values, obstacles, and objectives. This information should not consist of broad strokes. Instead, try to take in as much in-depth information as you can.
When you have comprehensive knowledge in your tool-belt, you’ll never lose focus as you complete project milestones, create use cases, tackle business requirements, or design impactful and transformational solutions.
Understand the mission.
Each company has a mission and each stakeholder has a certain point of view that coincides with that mission. When you ask yourself what the client’s purpose is, then you attain a clearer picture of how to create a comprehensive solution that makes a lasting impact.
The mission dives deeper than what a company does—it’s more about how the client wants to make an impact. A call center does not only want to help as many callers within a short period of time; that’s only one piece of the equation. Instead, a call center would rather provide several hasty but robust solutions for their customers.
Look deep into the real mission and you’ll uncover the right steps to ensure a successful project.
Take note of company values.
Values are based in emotion, not so much in deliverables. In this way, consider how your client wants to help not only their customers, but also their employees and communities. The big picture solution you’re working to create should factor in their value system, as this is something stakeholders will hold dear.
Consider the obstacles.
The obstacles could include long wait times in an IT help firm or difficult software that slows down production. These are effects, not causes. When you find the cause of an obstacle, then you are able to implement a solution that rectifies the issue.
Also consider how the obstacles impact the organization on a day-to-day level. Think of it in terms of profit, productivity, and employee morale. By adding more pieces to the puzzle, you are able to create a sustainable and transformational set of business analyst objectives.
Remember the objectives.
There is a reason you were called to work on this project—an important reason. It’s paramount to never lose sight of the WHY behind what you’re doing on the project. Remembering objectives keeps you focused and alert.
When you have all of this on the first day of your project, you have everything you need to be successful as a business analyst.